"How can we rationalise and simplify the application environment to better support business growth ambitions?"

View Jardine Lloyd Thompson (EB Business Unit)

Our client is one of the world’s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. With a mixture of in-house developments and both new and legacy platforms our client was held back by a proliferation of applications and high costs of maintenance and change.

The answer

The delivery of a prioritised roadmap centred around customer engagement and servicing supported by a technology strategy.

The outcome

  • Simplified and rationalised use of platforms enabling future sustainable growth.
  • A converged multi-channel online experience with web-access via a single platform and a centralised view of data.
  • Significant improvement in technology capabilities and business integration.
  • An increase in cross-sales opportunities and an enriched customer experience.

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