“How do we create a scalable, streamlined and efficient global operating model to enable our growth ambition?”

View Arthur J. Gallagher (Underwriting and Distribution Division)

Our client is the world’s fourth largest insurance broker. After several years of rapid expansion by acquisition, Arthur J. Gallagher were looking for a way to integrate new businesses and consolidate operations within the division.

The answer

A high-level organisation re-design and target operating model, with a three-phase implementation program to realise it.


The outcome

  • A single, coherent view of the factors that would limit or disrupt future growth, and of the ways in which the division should be operating to mitigate these factors and to plan for greater efficiency, designed through input from key stakeholders and based around F2X architectural knowledge and experience to make it happen.
  • The model was also used to support a brand consolidation strategy, express the integration strategy to the Executive board and secure investment based (ROI) funding to kick-start the change programme.

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