"Help us unify our diverse set of strategic initiatives into one coherent and achievable vision for the future."


Our client is the world’s leading professional membership organisation for Accountancy. Following historic levels of year on year growth, our client was looking to maintain and future-proof their position as the preeminent accountancy body worldwide against a backdrop of digitisation and disruption in the professional education market.

The answer

A Digital Target Operating Model built to deliver a future, digitally-enabled world, accessible – and desirable – to the highest number of people and with the availability for students, employers and learning providers worldwide to come together as a worldwide community of accounting professionals.

The outcome

  • Identification of business intelligence, agility and innovation and “Digital by Default” customer experience as integral themes in the future state.
  • Creation of an operating model capable of delivering the universally accessible and integrated community that was envisioned, bridging both back office and customer facing-capabilities and encompassing people, process, technology and management strategy.
  • Design of a capability to provide the same, unparalleled user experience to customers across the world regardless of location or channel.
  • Agreement of the ability to vary offerings to meet the needs of the local markets, whilst maintain the strength of the core ACCA offering.
  • Design of a 3-year change programme and roadmap for execution.

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